Airports across the world introduced a wave of new regulations and luggage restrictions for travellers, to deal with the increasing terrorist threats to travel since an alleged plot to blow up translatlantic jets in August 2006. In the US, Tourism bosses called on airport officials to be more friendly to travelers, following complaints of brusque treatment. But the immigration authorities responded that they “cannot spend their time giving out cookies”. The US Travel and Tourism Board report has asked for Hospitality to be included in the goals of the Department of Homeland Security (DHS). The report goes on to say “The steps to exclude potential terrorists .. may have created the impression the impression that the USA does not welcome international visitors”. However, the Tourism Board urges staff to maintain professional and friendly conduct towards the 99 per cent of innocent airline passengers.

At first there was a severe restriction on all carry on cabin baggage, which has gradually been reviewed and relaxed slightly. The permitted size of cabin bags has now been increased to allow a laptop sized case. The ban on carrying liquids through airport security has also been relaxed: ‘Travel size’ toiletries (90mls or 3 fl oz) stored in a clear, zip-lock bag are now permitted. The requirements, in place for the forseeable future, will mean some delay and disruption at airports and travellers should plan accordingly.

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